Welcome to Tangled Tails Pet Spa



COVID-19 PROTOCOLS

Due to the ongoing risks associated with COVID-19, for the safety of our clients and staff, we will be implementing significant changes to our pet intake/outtake procedures. We will also be restricting the type of pets that we groom in order to maintain safe physical distance between our staff members.

These measures have been put into place to reduce the risk of transmission of COVID-19 and are done with the health and wellness of our clients and staff in mind. These measures are the only way that we can operate, as per Alberta Health Services guidelines, so we ask that you respect them.


TYPE OF ANIMAL RESTRICTIONS

With appropriate personal protective equipment (PPE) we are now able to groom most large dogs. Cats will be booked on "feline exclusive" days due to the significantly increased PPE required to groom safely in close quarters.


FORMS OF PAYMENT

We are currently accepting debit, cash, cheque and etransfer payments. If you choose to e-transfer, please send to: kc@tangledtailspetspa.ca As always we do NOT accept credit card payments.


DROP OFF PROCEDURES

1. The door will be locked between client interactions. If you arrive and see there is another client in the reception area, please wait outside or in your vehicle so that physical distancing recommendations can be met. If we don't see you drive up or hear you knock, text 780-307-1595 to let us know that you have arrived.

2. We will unlock the door and move to a safe physical distance. Please enter the building and lock the door behind you.

3. Place your pet in the “DROP OFF” pen and remove their leash and collar. Please take your leash/collar home with you.

4. EXPECT LONGER PICK UP TIMES! If your pick up time is usually 90 minutes, count on a two hour window. It is taking people significant amounts of time to remove/put on leashes and collars and I cannot groom during that time. If your pet is completed earlier, we can call/text you for pick up. In addition, the extended pick up time is to permit time between each client to disinfect all surfaces/wash hands, etc., as well as ensure there are not multiple people in the reception area.


PICK UP PROCEDURES

1. Please wait for me to unlock the door and move to a safe distance before entering.

2. The debit machine will be on the table near to the front door.

3. You will be provided with a card and pen to take note of your next grooming appointment.

4. Collect your pet from the “PICK UP PEN”.


GENERAL COMMENTS

All surfaces will be disinfected after all interactions with VIRKON which is a hospital/veterinarian grade viricide that is known to destroy viruses. Hand washing/sanitizing will be performed regularly.

If you are feeling unwell or showing any symptoms of illness, no matter how mild – STAY HOME! We will reschedule your pet's grooming appointment. If you bring your pet for their appointment and you are obviously ill, you and your pet will be sent home, no exceptions. Respect our staff enough to not expose them to illness at this time. Failure to comply with this request will not be tolerated and will be grounds for refusal to groom your pet in the future.